General terms of delivery

AGREEMENT OF ANALYSES

PatoGens requisition form or online booking in the internet portal Patolink®, is regarded as a binding agreement document between PatoGen and the Client. 

PRICES AND TERMS OF PAYMENT

Invoicing for analyses conducted and additional tasks takes place according to the current price list. Prices and quotations are given in NOK excluding VAT and can be obtained by contacting PatoGen. Subject to printing errors, and changes in the range of analyses.

Unless agreed otherwise in particular, the price quoted assumes that the samples are sent/delivered directly to the laboratory and that the laboratory's specified methods are used. Analysis tasks that entail additional work may incur a surcharge based on the time spent.

Postage for shipping of sample collection equipment and return shipment of samples is charged to the Client. On assignments with fewer than 10 analyses, a small-order-fee applies.

Inquiry for urgent analysis is indicated on requisition form or in the internet portal Patolink®

For PCR analysis: Urgent 1 (1 business day) must be agreed in advance and incur a 100% surcharge. Urgent 2 (2 business days) is preferred to be agreed in advance and incur a 50% surcharge.

For histology: Urgent analysis must be agreed in advance by 12:00 the day before sample delivery. Urgent 1 (2 business days) incur a 200% surcharge. Urgent 2 (3 business days) incur a 100% surcharge.

Additional analyses that are performed to characterise genotypes of SAV or ISAV, analyses performed to distinguish between positive test results as a result of vaccine detection and actual virus detection, and reanalysis of samples required by the Client, are charged in line with other analyses. Additional analyses may affect delivery time and lead to delays.

The terms of payment are net 14 days from issued invoice. If payment is overdue, penalty interest is charged in pursuance of the Norwegian Interest on Overdue Payment Act.

RANGE OF ANALYSES

PatoGen is a test laboratory accredited by Norsk Akkreditering with registration number TEST 235. PatoGen’s range of analyses, accredited analyses and validated area of use are listed under OUR SERVICES/ANALYSES on www.patogen.com. On request PatoGen can offer special analyses and other analyses not specified in the list of products.                                                                     

ANALYSIS TIMES AND URGENT TESTS

PatoGen's delivery times depend on the nature and extent of the analysis. Under standard conditions, analysis results can normally be expected within 5 working days from sample receipt. Urgent tests can be agreed and are given priority as described above.

CONFIDENTIALITY

PatoGen treats all information on customers (name, type of task and results) in strict confidence unless agreed otherwise in writing. However, this does not include diseases that, by law, must be reported to the relevant public authority.                                                                  

RESPONSIBILITY FOR ANALYSES CARRIED OUT

PatoGen disclaims liability for any decision that may be a consequence of analysis results. PatoGen is only ever liable for defects or deficiencies in analyses if the company has displayed negligence. Any claim for damages that may proceed from such liability is limited to repayment of any fee paid for the series of analyses in question.

Notices of nonconformity must be submitted in writing without undue delay after the matter on which the notice of nonconformity is based has come to the attention of the client. Any disputes in connection with the performance of the analysis task and the construction of agreements and general terms must be heard under Norwegian law with Sunnmøre tingrett (district court) as the agreed venue.

In the event of force majeure, strike or other circumstances beyond PatoGen's control, the laboratory is free of any liability for non-delivery. PatoGen must inform the client of any such circumstances as soon as possible.