General terms of delivery


The PatoGen requisition form and the online ordering function in the Patolink® web portal, are to be regarded as binding contracts between PatoGen and the Client.


Analyses and supplementary tasks are billed in accordance with the current price list. Prices and discounts are stated in NOK excl. VAT and can be obtained by contacting PatoGen. We assume no liability for any printing errors or changes to the range of analyses.

Unless otherwise specifically agreed, the price is conditional on the samples being sent/delivered directly to PatoGen’s laboratory and analysed using the laboratory's specified methods. Analysis assignments that involve additional work may incur a price supplement based on the time used.

Postage for dispatch of the test collection equipment is charged to the Client. Assignments with fewer than 25 analyses incur a small-order supplement.

Haste analyses must be agreed in advance and normally incur a 50% supplement. Haste analyses that necessitate overtime or working at the weekend incur a 100% supplement.

Supplementary analyses to characterise SAV or ISAV genotypes; analyses to differentiate between false positive results due to vaccination and actual virus; and re-analyses of samples that are requested by the Client are charged at the same rates as other analyses.

Payment terms are net per 14 days from dispatch of the analysis results. In the event of delayed payment, default interest will accrue in accordance with the Late Payment of Commercial Debts (Interest) Act.


PatoGen is a test laboratory accredited by Norwegian Accreditation, registration number TEST235. Analyses offered by PatoGen are listed under the analysis overview on, and the accredited analyses are apparent from the description of each analysis. If requested, PatoGen can offer special analyses that are not listed in the product overview.

Contact PatoGen for further information on the range of analyses, number of samples, dispatch, and delivery times.


PatoGen’s delivery times depend on the type and scope of the analysis. Under standard terms and conditions, analysis results can be expected within 5 working days. Haste orders can be agreed to be given top priority when needed. This incurs a price supplement as described above. The results from haste samples received before 12:00 can be expected by 16:00 the next working day.


PatoGen treats all information about the Client such as name, type of assignment and results in strict confidence, unless otherwise agreed in writing. This does not however preclude notifying the relevant public authorities of legislated notifiable diseases.


PatoGen assumes no responsibility for any loss that might be incurred due to the analysis results. Under no circumstances is PatoGen responsible for errors or deficiencies of analyses unless caused by PatoGen’s negligence. Any claim for compensation resulting from negligence is limited to refund of fees paid for the analysis series in question.

Claims must be submitted in writing and without undue delay after the Client has become aware of the conditions underlying the claim. Any dispute in connection with performance of the analysis assignment, understanding of the contract, and general terms and conditions shall be dealt with in accordance with Norwegian law and with Sunnmøre District Court as the agreed venue.

In the event of force majeure, strikes or other circumstances outside PatoGen’s control, the laboratory assumes no liability for failure to deliver. PatoGen shall notify the Client as soon as possible of such circumstances.